Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. For quick assistance use live chat or phone for urgent matters, or email for documents and account enquiries. We aim to respond promptly and can help with verification, payments, bonus queries and general account support. Contact us via the channels below and a member of the team will be happy to assist.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical response within a few business hours) |
| General enquiries | [email protected] (for account, payments and documents) |
| Affiliate enquiries | [email protected] (partnerships and affiliate support) |
| Phone | +44 20 7946 0832 (phone lines available for callers) |
| Working hours | Mon-Sun, 08:00-00:00 |
Email Support
For detailed requests, account-related issues or cases that require documents or explanations, email is the preferred contact method: [email protected]. Please include a clear subject line, your up-to-date contact details and any relevant attachments to avoid delays. Providing this information helps our team process your request faster and respond with the verification or guidance you need.
Contact Form
Response Time
Support is available via live chat and email, and most inquiries are answered within one business day. Simple requests are handled quickly; more complex issues such as verification or payment investigations may take longer depending on their nature and require additional checks. If you need faster help, use live chat for real-time assistance during our support hours.
Feedback
Have feedback, a suggestion, or an idea for improving the website? Share it with us through the available feedback channels. We review every message carefully and use your comments to help improve the service, make the site easier to use, and shape a better experience for players. Your input helps us understand what works well and where we can do better.